Automation - you can set up a bot so that after a while

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Make a detailed list of requirements - and a candidate will always be found on the CRM system market. Instagram Integration with CRM There are a dozen connectors on the Russian market that offer the service of integrating Instagram with CRM. The general logic of interaction between Instagram and CRM is that the client writes to your Instagram, and the message comes to the CRM system you work with. The functionality may be different. Everything depends on the capabilities of the connector that connects Instagram to the CRM, and on the CRM system itself. Let's consider why you should integrate Instagram into your CRM: Convenience - managers do not need to switch from one application to another to respond to the client.



All sales channels in one place. All iran phone number list correspondence history in one source - mailings are not cool, and in Instagram they are also pointless. Effective sales consist of offering the client what he asked about, liked and commented on. By connecting Instagram to CRM, you can view all the posts he responded to and draw a conclusion about his preferences. Response speed - some connectors allow you to reply via Instagram CRM by quoting comments. No more searching under posts for missed customers. it will set you tasks in the CRM to contact the client on Instagram. Analytics — large CRM systems analyze and prepare reports on how much sales have decreased/increased via a particular channel, how many applications were received during a period of time, which manager processed how many applications, who is overdue for tasks, etc.



This tool helps to close a number of tasks: you do not need to monitor which channel is bringing in less profit, you will see this in the summary and will be able to take steps to improve. In addition, it becomes easier to control the work process. It is very difficult to track which of the managers is “good” if you cannot see how many applications there were in total. In CRM, not a single application from Instagram and other channels will go unnoticed. Having studied the analytics and history of Instagram correspondence in CRM, it will be possible to create a detailed scenario for communication with clients. Over time, you will be able to identify and automate routine processes that take time but bring minimal results.