On the other hand, we have metrics we obtain from customer behavior, such as the Customer Churn Rate. This is the number of customers who, over a given period of time, have not interacted with the company.
The Customer Profitability Score calculates the relationship between the amount of money a customer spends on the brand and the amount the company invests in customer acquisition.
Finally, Customer Lifetime Value allows you to calculate the profitability whatsapp number list a customer provides during their customer retention period.
With this information in hand, you can analyze the performance of your promotional strategies to continue implementing those that show good results and to propose changes to those that could be even better.
In conclusion
Customers are one of your business's most valuable resources: you must take care of them and ensure their experience is positive and unforgettable.
The Net Promoter Score will help you gain a deeper understanding of user opinions and your level of loyalty.
If you use this information to your advantage, you'll be able to plan and seek alternatives to improve the way you interact with them in every area.
The best actions come from real data provided by users themselves. They'll be able to tell you exactly what's working and what you can optimize to offer them what they need.