a chat with a virtual assistant asking how can i check my account balance

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Improved time management: Using chatbots to streamline various processes can help you get more time back in your day. Whether you’re researching to write new content or coding a website, you can save time using chatbots.
Benefits of AI chatbots
The best way to understand the benefits of AI chatbots is to see how other companies use them. Below are four benefits of AI chatbots in different industries, which can give you ideas for how to use them in your organization.

1. Improved customer service
The first example of chatbots is from Columbia Gas of Pennsylvania. Their chatbot helps users with or without an account find out more about the company’s utility services.

This chatbot gives users the option to choose from different topics to start malaysia database for sale their conversation. They can also enter a phrase to find something more specific. Using this chatbot makes it easier to learn about utility-related issues, like billing, usage, outages, and more.

In that same vein, Oracle has a chatbot that helps users navigate their account and the website. Since this application is so complex and in-depth, the chatbot helps simulate conversation to answer users’ questions. This can give your support team more time for other tasks, like resolving more complicated issues.

a screenshot of an oracle chatbot connected app
2. Providing mobile assistance
The next use case is Fargo, the chatbot from Wells Fargo. This company created a mobile chatbot to help users with their banking experience:

a woman with curly hair is smiling next to an add for Fargo
This chatbot can help with a variety of requests, such as finding account information (routing numbers, for example), searching transactions, sending money, and more.

3. Enhancing the customer experience
Fast, accurate, professional—customers expect more from their experiences with support teams than ever before. A good experience with your support team can make loyal, lifelong customers, while a bad one can result in a bad review or even a lost sale.

Implementing AI chatbots in your support process can help customers find the answers they need more quickly, as they don’t have to wait for human support agents to have time for them.