How to implement WhatsApp in CRM? There are two ways to integrate

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In 2020, the audience crossed the 2 billion mark. The service was developed for calls, messaging and content exchange via the Internet, but marketers have managed to tame the messenger. Now WhatsApp is also used for business purposes. The Usefulness of WhatsApp Integration in Amo The CRM system from Amo copes well with maintaining a client base, distribution by funnels, tracking each transaction. But the functionality does not allow you to keep in touch with clients after the sale and beyond. Integration of WhatsApp into Amo allows you to expand the capabilities of the CRM. WhatsApp integration into amoCRM builds full-fledged interaction with clients and allows you to set up cost-effective marketing strategies.



It will perfectly fit into the indonesia phone number list work of the sales department, support service. WhatsApp integration into Amo allows you to: speed up response time to customer requests; correspond within the client card in CRM; make a deal within the chat during correspondence. WhatsApp into amoCRM: using WhatsApp Business API and via connectors . Self-implementation It is possible to integrate WhatsApp into Amo independently. The process is carried out via the backend REST API. You define the account to which the integration will be assigned, receive an authorization key, specify access, Redirect URI and upload logos. Upon completion of the process, the administrator is given an integration ID, a secret key and an authorization code.



If the key is lost or accidentally published, it can be updated via the account in the integration window. But there is a downside - only owners of medium and large businesses can get WhatsApp Business API and this option is not suitable for sales. If the client does not respond within 24 hours, you will not be able to write to him. Integration with Wazzup If you want to get the most out of WhatsApp integration in amoCRM for your business, check out the connectors. Wazzup specializes in integrating WhatsApp into AmoCRM for small and medium businesses. Connection takes 5 minutes. Wazzup specialists will help with integration settings. In case of errors or other questions, you can contact technical support and instructions on the help site.