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If the customer is not answered for a long time, not only the salesperson but also the manager will see it. The customer will be revived before he leaves. Clients at risk What report: Expired messages history. What it will show: all transactions for any period where the client waited longer than the company's standard. Customer service without analytics Customer service with analytics The manager only finds out that the managers have done a bad job when the client starts to loudly complain on social media. The manager sees deals with clients who have not been responded to for a long time. He will be able to personally keep an eye on the offended and check how the negotiations are going.



A Slob Among Sellers What kind iceland phone number list of report: on the dynamics of response speed. What it will show: the percentage of responses when sellers met the KPI for response speed. Without analytics With analytics The manager randomly determines what is wrong with sales. The manager sees why sales figures are not growing and can fix it: hire more people, change the motivation program, or change employees. How much does analytics cost? Monthly subscription 6 months subscription Annual subscription 3,000 rubles per account 16,200 (10% discount) per account 28,800 (20% discount) per account How to get analytics To subscribe, write to our support in WhatsApp or Telegram . , explain how to use analytics and share a cheat sheet for working with reports.



How Quality Customer Service Helps Small Businesses Survive January 25, 2021 8 minutes We tell you how integrating Wazzup into Bitrix24 helped the company improve customer service and increase profits. About the company Viajo Por Trabajo translates from Spanish as “Work Travel.” It’s a short-term apartment search service that focuses on business trips. The company launched in 2019 and has since grown from one employee to seven people. They operate 15 apartments in two of Ecuador’s largest cities. The main problem of Viajo Por Trabajo is that it is difficult for small businesses to attract and retain customers in such a competitive niche as accommodation booking services.