Both you and the client can return to it whenever you want.

[nusaibatara]

Example: Call when the product is complex Call when something goes wrong and the customer is unhappy A typical Tuesday for an entrepreneur: a client says he is unhappy with something. Call him back. Over the phone, you will learn in detail what happened and will be able to show how important it is for you to solve the problem. This requires intonation and emotional involvement of the manager. The conversation helps to smooth out the rough edges and melt the heart of a negatively minded person with an attentive attitude. Result: you will retain the client, reduce the level of his worries, and he will not go and write angry reviews. Example: Call when a customer is unhappy What's good about calls and what's bad about messengers Pros of messengers High message open rate: 90–95%.



The client can read the correspondence france phone number list and respond in a traffic jam, at a meeting, in a beauty salon – anywhere. More context. You can often see when someone was last online. And statuses always let you know that a message has been delivered and read. Fast and clear: you can attach photos, videos, directions. There is time to think or consult. During a call, you need to react quickly and speak fluently, not everyone can do that. The correspondence contains files, addresses, phone numbers and other necessary information. It's convenient to write down data that's easy to make a mistake in, such as last names, email addresses, or account numbers. It's safer than shouting "s as a dollar" into the phone.



Pros of Calling You can extract more information from the client: it is easier for people to talk than to formulate long messages. Listening is often easier than reading, too. So if you want to tell something in detail, the phone is your choice. Intonation works for you, and it is easier to use it than to build the rhythm and tonality of the text. You can sympathize, rejoice, or show interest: the interlocutor considers your emotions, and this will establish an emotional connection. When you call, you have the right to make a mistake. You instantly hear feedback from the client and can steer if you blurt out something wrong. Ending a conversation is psychologically more difficult than dropping out of correspondence: if you have already hooked the person, he will most likely listen to you until the end or ask you to call back at another time.