This opens up even more customization options.

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The "virtual employee" will call the customer base hundreds of times faster than an operator. When integrated with CRM, new orders will be immediately entered into the system with a notification to the manager about it. Useful to know! The company's application process is automated using the IVR menu. The voice robot conducts a conversation according to a given scenario, recognizes and records all information about the cargo and the client, including his name, address, and contact information. As mentioned above, robotic calls for transport companies can be integrated with a CRM system. If you add time zone and day of the week detection before initiating a call, you can ensure that the robot will not disturb customers on holidays and weekends. When the person has answered, the robot asks if it is convenient for them to listen to information about the delivery of the cargo at the current moment.



If yes, it asks about the method of uk phone number list receipt: pick-up or delivery to the address. In the first case, the address and working hours of the warehouse or pick-up point are announced, in the second case, a delivery request is created in the CRM system. Due to the automation of calls, requests are processed faster and in greater quantities, their volume increases by about 35%. The staff of operators engaged in receiving requests can be disbanded or transferred to perform other operations. Read also: « Useful Customer Information Tools for Taxi Services » Application of SMS-mailing in the sphere of cargo transportation, delivery, car rental Correctly configured SMS mailing for car delivery and rental services helps to stay in touch with customers, attract new ones and quickly receive data on the quality of services provided, for example, the speed of car delivery, comfort, attentiveness and correctness of the driver.



The tool allows you to free operators from many routine tasks and reduce the number of employees, thereby reducing the cost of maintaining the staff. It allows you to increase customer loyalty by providing high-quality service. SMS can be used for different purposes: to inform drivers about incoming orders, traffic jams and other situations on the road; send delivery information to the client; accept orders to call a vehicle and requests for cargo location; notify the client about the acceptance of the application, inform about the model and number of the car, its arrival, the cost of the trip, the arrival of the cargo and its readiness for delivery; inform about ongoing promotions, discounts, and events; receive feedback from customers, process complaints and suggestions; remind clients about yourself, for example, congratulate them on holidays; notify warehouse employees, for example, about a planned shipment, the need to prepare for receiving and inventory.